Frequently Asked Questions (FAQ)

Q: What kind of payment options do Mayura Apothecary offer ?

Mayura Apothecary offers a variety of payment options below:
1) Credit Card 
  • Online payment via PayPal (Visa, Mastercard or AMEX)

2) Direct Bank-In

  • Maybank Account: 5621-7951-8171, payable to Happy Earth Resources. Kindly email the transaction slip to careline@mayuranatural.com thereafter

3) Maybank 2U Pay

  • Upon completion of transaction, kindly email the transaction slip to careline@mayuranatural.com

Q: I cannot remove or add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:

Q: I have signed up to Mayura Apothecary but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account. Alternatively, kindly contact us at careline@mayuranatural.com for technical assistance.

Q: I have a user account with Mayura Apothecary but forgot my password, what should I do ?

It is easy, just go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you had registered with Mayura Apothecary earlier on. The password will be sent automatically to the registered email address.

Q: I have a user account with Mayura Apothecary, how do I change my personal info and shipping address?

Go to My Account page, login and you can modify your account details there.

Q: Can I buy from Mayura Apothecary without creating an account ?

Yes, you can always check-out as guest. However we would advise you to sign up and have your account created with us as this will be more convenient when you shop with us the next time. Just use your login (your email address) and password the next round you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: How do I know Mayura Apothecary latest news and promotions ?

Just subscribe to our newsletter, which we published bi-monthly to get the latest updates about our New Arrivals, Best Seller Products and Special Deal.

Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at careline@mayuranatural.com with the message title Unsubscribe and we will remove your email from the mailing list.

Q: I have received a few emails from Mayura Apothecary. What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that Mayura Apothecary has received your orders and will process it as soon as possible.
Order Processed: This email confirms Mayura Apothecary has processed your order. 
Order Shipped: This email confirms that Mayura Apothecary has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Return and Refund Policy for more information.

Q: I can't find a particular product / item I want from Mayura Apothecary online store, what can I do ?

Kindly contact us at careline@mayuranatural.com or call us at 014-9703 703 for further inquiries. We will try our level best to assist you or recommend you an alternative.